(SINGAPORE – September 7, 2011) – Changi Airport, one of Asia’s best airports in the world, embraces new technologies and provides most up-to-date and accessible platforms for connectivity, usage and exceptional customer service. Among the offerings and services are complimentary internet terminals, free airport-wide Wi-Fi, mobile charging stations, iChangi application, and Changi’s SWIFT (Service Workforce Instant Feedback Transformation) automated feedback system.
Due to popularity and demand, Changi Airport currently provides more than 550 complimentary internet kiosks across all four terminals. Additionally, passengers are also invited to use free Wi-Fi throughout the airport or visit any work areas with LAN (Local Area Network) points. Mobile Charging Stations at all terminals allow travelers to charge their mobile devices at their convenience. No worries if a charger was left behind or packed, chargers for Blackberry, Apple, HTC, LG, Motorola and Nokia phones are available.
The iChangi smartphone application, available through the Apple iTunes store, offers instant and personalized information at your fingertips allowing users to find out about flight times, departure gates, real-time updates and even details on special events, promotional campaigns for passengers and guides to shopping and dining. The app is also compatible with the Android, BlackBerry and Windows Phone 7 smartphones.
SWIFT (Service Workforce Instant Feedback Transformation) is Changi’s customized and signature technological system which provides an instant voice for the passenger by rectifying and identifying issues on the ground. For example, in washrooms at the airport, SWIFT enables roving inspectors to receive immediate feedback on the condition of the washrooms. A ‘happy face’ icon signifies satisfactory conditions while an unhappy face will indicate otherwise. The feedback is ‘pushed’ to the supervisor who can then ensure prompt housekeeping at the premises. There are also various customer touch points throughout the terminals, such as at check-in and immigration counters, and retail stores, to provide real-time feedback for frontline staff and their supervisors.
Named by Skytrax as “Airport of The Year” in 2010, the trusted independent aviation and airport research organization also awarded Changi Airport “Best International Transit Airport” and “Best Airport for Leisure Amenities,” in 2011. Changi Airport features world-class amenities, facilities and services and is a favored hub for discerning leisure and business travelers who desire modern comforts, seamless travel, access to the latest technology essential to travel and exciting attractions ensuring a memorable travel experience.
About Changi Airport Group
Changi Airport Group (Singapore) Pte Ltd (CAG) (www.changiairportgroup.com) was formed on 16 June 2009 and the corporatisation of Singapore Changi Airport followed on 1 July 2009. As the company managing Changi Airport, CAG undertakes key functions focusing on airport operations and management, air hub development, commercial activities and airport emergency services. Through its subsidiary Changi Airports International, the Group invests in and manages foreign airports to spread the success of Changi Airport internationally.
Changi Airport (www.changiairport.com) is the world’s most awarded airport having garnered more than 370 accolades since it opened in 1981. Changi handled more than 42 million passenger movements in 2010, an annual record in passenger traffic. The airport, which has four terminals, serves some 100 airlines flying to over 200 cities in about 60 countries and territories worldwide. A flight takes off or lands at Changi roughly once every 100 seconds.